Posturing: The Hidden Barrier to Optimal Settlements
Posturing is an ingrained behavior that permeates our daily lives. From haggling over car prices to negotiating home sales, we instinctively adopt posturing tactics to gain an advantage in negotiations. This same behavior extends to the realm of disputed claim settlements, where plaintiff lawyers typically demand inflated sums and insurers counter with unrealistic offers. This pervasive posturing, while intended to improve negotiation outcomes, almost always leads to protracted and costly delays in reaching an agreement.
The true cost of this posturing behavior is staggering. The national cost of delay in resolving litigated claims alone exceeds $135 billion annually. As parties engage in posturing rituals, legal expenses spiral upward, while the potential for a mutually beneficial settlement remains hidden beneath layers of artificial negotiation positions.
To illustrate this, consider a hypothetical scenario: A claimant demands $500,000, though she would be willing to accept $200,000. Meanwhile, the insurance company, while willing to pay $225,000, counters with a $20,000 offer. Both sides then agree that they are too far apart and spend the next several years engaged in expensive litigation. In this instance, despite the overlap in the parties' true settlement positions, the entrenched posturing on both sides prevented the discovery of that optimal settlement window.
THE SOLUTION
To solve this problem, StreamSettle eliminates the incentive to posture by detecting any overlap in the negotiating parties’ settlement positions without being able to reveal or see the actual values submitted. For our users, the process is simple: insurers submit their highest offer and plaintiff lawyers submit their bottom-line demand into the StreamSettle interface. Due to StreamSettle’s cutting edge encryption protocols, it is impossible for anyone, including StreamSettle, to see the actual values submitted by users. But StreamSettle can detect if the submitted values overlap. And if there is overlap, a binding settlement is automatically reached at the midpoint of the overlapping values. As a result, the settlement amount is always at least as much as the demand and never more than the offer.
If the values do not overlap, no information about the submitted values is revealed, ensuring that the parties have nothing to fear in entering their true settlement positions.
Finally, in order to further streamline resolution, the settlement notification email also includes fully executed settlement documents. The goal is for your file to be nearly closeable upon settlement. Instant settlement funding will be offered in future versions.
PRICING
Each side is then charged a fee in the amount equal to 1% of the settlement amount, with a maximum fee of $1,000 per side.
This case expense should be treated the same as you would any other cost for ADR, such as a mediation fee.
WHAT YOU GET
Submit your "no b.s." number (b.s. stands for "bogus settlement" of course) without fear of your opponent increasing their demand or decreasing their offer.
Increase operational efficiency and your bottom line by resolving claims much sooner. This means happier insureds, happier employees, and happier clients. We are in the win/win business.
As claims slowly age through litigation, expenses can rapidly accumulate. StreamSettle allows you to significantly reduce — or completely avoid — the exorbitant costs of litigation.
Parties often settle a case only to start a new battle over the language within the settlement documents. StreamSettle eliminates these disputes by instantly providing the parties with fully executed settlement documents upon settlement.
We are seeking those employed in the claims resolution industry (e.g. insurance executives, claims analysts, personal injury and civil litigation attorneys, etc.) to help us shape and refine StreamSettle's features before we launch to the wider market.
All approved StreamSettle Beta Testers will be eligible for a discount on platform fees.
Join the StreamSettle Beta Tester Program
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Currently StreamSettle is only being offered to people in the claims industry (i.e. attorneys and insurance specialists).
StreamSettle securely and blindly compares the True Settlement Thresholds (TST's) of negotiating parties to determine if there is an overlap in the positions. If there is an overlap, the case is settled and the parties are automatically provided with fully executed settlement documents. If there is no overlap, no fee is charged and nothing about the submitted TST's is revealed.
Not exactly because True Settlement Thresholds are not communicated to the other side like a traditional demand or offer. Further, the TST is your "courthouse steps" number that you would likely never reveal until the end stages of the negotiation, if ever. For an insurer, the True Settlement Threshold ("TST") is the absolute highest amount that it would be willing to pay to settle the claim. And for a plaintiff lawyer, the TST is the absolute lowest amount that they could accept to settle the claim. StreamSettle utilizes a triple-blind comparison method to detect whether the parties’ TST’s overlap without either side having to show their cards. If the adjuster’s TST is at least as much as the lawyer’s TST, the parties have a binding, irrevocable settlement at the midpoint of the overlapping values. If the TST’s do not overlap, the numbers remain concealed. This process gives parties the ability to test whether their concealed settlement positions, i.e. their TST's, overlap without showing their cards. And because StreamSettle only charges a fee if a settlement is reached on StreamSettle, the process is risk-free to both sides. See how using TST’s compares to traditional negotiating.
No. StreamSettle can detect if the encrypted submissions overlap but does not measure any gap between them. Our goal is to make the negotiation process as efficient as possible, and we found that if users expect to be alerted when close, they will exaggerate their TST's, leaving the parties' true positions untested for overlap. And for security purposes, our encryption protocol prevents even StreamSettle from knowing how far apart the parties’ non-overlapping submissions are.
The settlement value is equal to the midpoint between the overlapping TST's. So if the insurer streams a TST of $100,000 and the plaintiff lawyer streams a TST of $95,000, the settlement value is $97,500. This calculation results in both sides having a better or equal settlement amount than what they were willing to agree to.
Up to five positions per party can be streamed per day. However, no party can stream two positions in a row. This prevents position spamming.
Posturing is when parties present settlement positions that are better for them than what they would actually accept at that time. For example, Everett wants to sell his car for $20,000, but he asks for $25,000 to have some room to negotiate and still get his minimum price. Juliet wants to buy the same car for $20,000. Juliet postures by offering only $15,000, hoping that her low offer will ultimately lead the seller to decrease the price to $20,000 or less. Posturing is a natural part of negotiating, but it can really slow things down in the litigation world, leading to excessive litigation costs and risk. Fortunately, parties utilizing StreamSettle have no incentive to posture.
This agreement is based on trust. If one party honors this agreement and the other party does not, the honest party may then be at a disadvantage, especially if the dishonest party denies that they are posturing. StreamSettle removes trust from the equation by eliminating the incentive to posture.
Whether the parties are $1 or $1,000,000 away from each other, it makes no difference on StreamSettle. Either way, there is no settlement and the parties have no more insight as to their opponent’s true position. For example, Elizabeth wants to settle for $50,000, but she attempts to posture by streaming an exaggerated TST of $100,000. Her opponent, Bob, streams his genuine TST of $55,000. Both parties learn that there is no settlement but do not know what their opponent submitted as their TST. Bob only knows that Elizabeth must have streamed more than $55,000 but he does not know how much more. Elizabeth only knows that Bob streamed less than $100,000, but does not know how much less. Had Elizabeth also streamed her genuine TST, the parties would have had a binding settlement at $52,500, which is better than what both Bob and Elizabeth were willing to settle for.
StreamSettle’s patent pending software uses complex encryption protocols to ensure that all submissions are 100% secure and confidential so that neither side can see the submissions of the other. To provide an extra layer of assurance, StreamSettle is also blind to the values submitted by the parties who choose Vault mode.
StreamSettle receives your submission in its encrypted format only. The encryption protocol utilized by StreamSettle allows us to compare the encrypted offer with the encrypted demand to determine if the offer is at least as much as the demand without knowing anything else about the actual values of either position.
We refer to this as “position spamming.” Let’s look at an example of how position spamming could play out if we did not have controls in place to prevent it. An Insurer streams a TST of $75,000. To avoid leaving money on the table, the plaintiff lawyer does not stream their TST of $65,000, but instead streams an exaggerated position of $100,000. StreamSettle shows that no settlement has been reached so the plaintiff lawyer then tries to stream an exaggerated TST of $99,000, planning to incrementally reduce their submissions, hoping for a settlement before streaming their genuine TST of $65,000. To prevent the use of this strategy, StreamSettle precludes a party from streaming a position twice in a row. This control eliminates the incentive to spam positions and incentivizes the parties to stream their genuine TST's. The probability of a case resolving on StreamSettle rapidly approaches 0% when parties divert from their TST.
Not at all. Users can stream up to five positions per day so long as they are alternating between users.
Yes. Parties can withdraw their streamed position at any time prior to settlement. However, withdrawing a position does not affect the alternating position requirement. For example, a claimant who streams a demand and then withdraws that demand must still wait until their opponent streams an offer before they will be able to submit a new demand.
Not necessarily. Parties will likely still want to engage in traditional negotiations (e.g. written demands/offers with position statements) as doing so usually involves much more than just the numbers. Further, many claims require proof of negotiation positions in order to prove elements of a cause of action or to seek certain remedies (e.g. attorney fees, bad faith settlement practices, offers of judgement, etc.). Accordingly, it may be necessary to have such negotiations in writing. Because StreamSettle is only about the numbers, it does not aid the parties in exchanging information that may affect the positions of the parties.
No, StreamSettle itself is unable to provide you with such information. However, you can view your position history by entering in your key phrase. The only number that StreamSettle will have access to is the final settlement amount in the event that the case settles on StreamSettle.
While a successful settlement on StreamSettle may make mediation unnecessary, StreamSettle is a tool that also works well in conjunction with mediation. That is because mediation involves much more than exchanging offers and demands. For example, mediation often includes in-depth discussions about the strengths and weaknesses of the parties’ cases with the intent of bringing the parties’ settlement positions closer together. StreamSettle is only about the numbers and is not intended to facilitate the exchange of information. In all, mediation can still be a very valuable tool for parties using StreamSettle.
The Preferred Mediator Program offers users a way to book mediators directly through the StreamSettle platform. These mediators have been thoroughly trained on how to best use StreamSettle during their mediations. We believe that using the StreamSettle/mediator combo results in the best chance of resolving a claim.
First, parties who use a Preferred Mediator have the best chance at resolving the claim because Preferred Mediators are trained on how to use StreamSettle as an additional tool to assist the parties in reaching a settlement. Second, if the parties book a Preferred Mediator through StreamSettle, they will receive a 50% discount off StreamSettle’s fee for that claim if it ultimately resolves on StreamSettle. Finally, the parties have the convenience of checking availability and booking directly with the Preferred Mediator of their choice through our convenient booking process.
When we officially launch. Accordingly, the Preferred Mediator Program will not be available during the beta program.
Each time you create a claim, you will choose the comparison method: StreamSettle Vault or StreamSettle Bridge. Like all of the other claim details, both users must agree on the same comparison method prior to being able to stream an offer or demand. These are the main differences between the two comparison modes: Click here to learn more about the differences between Vault and Bridge.
This depends on your priorities. Both comparison modes always securely conceal the amount of your streamed offer/demand from your opponent. But Vault mode makes it impossible for even StreamSettle's software engineers to have any way of viewing the amounts you stream. On the other hand, if using Bridge mode, it is technically possible for our engineers to see your inputs if they did some digging, but our data privacy policies prohibit any access to such information without your express consent.The additional security provided by Vault mode comes at the cost of convenience. Specifically, negotiating claims in Vault mode requires the users to maintain their “seed phrase”, or private encryption key. This seed phrase must be entered/pasted during the comparison phase, which often requires both users to return to the platform some time after streaming their positions to re-enter their seed phrases.
The fees are the same for both comparison modes: 1% of settlement value per side if the claim settles on StreamSettle, with a minimum fee of $100 and a maximum fee of $1000 per side.
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